Supply Chain Sciences, Inc. · Effective 16 August 2026
Business identification. This SMS program is operated by Supply Chain Sciences, Inc., a corporation registered in the United States, which operates the hosted supply-chain planning platform described below. Messages sent under this program identify Supply Chain Sciences, Inc. as the sender.
This policy describes how Supply Chain Sciences, Inc. ("we", "us") handles mobile telephone numbers and related information in connection with its operational alert messaging program (the "Program"). It applies specifically to SMS and voice messages sent by the Program.
Supply Chain Sciences operates a hosted supply-chain planning platform used by manufacturing clients. The platform runs scheduled data-load, optimization and reporting jobs on dedicated database servers, and client planners depend on those results each business morning.
The Program is the platform's operational alerting component. Monitoring software built into the platform detects failed or stalled jobs, database faults and data-integrity errors, and sends an automated message to the operations personnel responsible for that platform so the fault can be corrected before it affects a client's next planning cycle. The Program is transactional and operational only. It is not used for marketing, advertising or promotional messaging of any kind, and it does not send messages to consumers or to the general public.
We do not collect message content from recipients, location data, contact lists, or any other information from the recipient's mobile device.
Mobile telephone numbers are used for one purpose only: to deliver the operational alerts described above, and to allow the recipient to reply with standard keywords such as STOP and HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile telephone numbers are transmitted to our telecommunications provider solely as necessary to transmit the messages themselves. That provider is contractually restricted to processing the information for the purpose of message delivery and may not use it for its own purposes. We do not sell, rent, lease, or otherwise disclose mobile telephone numbers to any other party, except where disclosure is required by law or legal process.
Message frequency varies and depends on system conditions. In normal operation the Program sends few or no messages. During an incident, message frequency may increase. The Program is rate limited so that no more than 20 messages per recipient per hour are sent, and duplicate alerts for the same underlying condition are suppressed.
Message and data rates may apply. Supply Chain Sciences does not charge recipients for these messages; any charges are those of the recipient's own mobile carrier under their service plan.
A recipient may stop messages at any time by replying STOP to any message from the Program. A confirmation message will be sent, after which no further messages will be sent to that number unless the recipient opts in again by replying START or UNSTOP. Replying HELP returns contact information and assistance. A recipient's number may also be removed directly from the server configuration on request.
Message records and delivery status are retained for 90 days for operational troubleshooting, after which they are automatically deleted. Mobile telephone numbers are retained only for as long as the individual remains an authorized recipient of operational alerts.
Mobile telephone numbers and provider credentials are stored on servers controlled by Supply Chain Sciences. Provider credentials are encrypted at rest. Access is limited to system administrators with an operational need.
We may update this policy from time to time. The effective date above will be revised when we do.
Supply Chain Sciences, Inc.
Email: jrappold@supplychainsciences.com